We are a dynamic 360 Creative Agency poised to revolutionize the creative and tech industry with our innovative approach and cutting-edge solutions. We are looking for a proactive and talented Community Manager to join us and manage our online communities effectively.

About The Job

The Community Manager will be responsible for overseeing and managing our online communities, ensuring a positive, engaging, and safe environment for all members. This role involves monitoring user interactions, responding to messages and comments, enforcing community guidelines, and gathering feedback. The Community Manager will work closely with the marketing team to align community activities with our overall brand strategy.

  • Community Management: Monitor and manage online communities across various platforms, including social media, forums, and chat groups.
  • Engagement: Foster a positive and active community by encouraging participation, responding to member inquiries, and initiating discussions.
  • Content Moderation: Review and moderate user-generated content to ensure it aligns with community guidelines and brand values.
  • Feedback Collection: Gather and report on community feedback to inform content strategy and community management practices.
  • Guideline Enforcement: Enforce community guidelines and address any violations promptly and fairly.
  • Conflict Resolution: Address conflicts and negative behavior in the community with diplomacy and tact.
  • Collaboration: Work with the marketing team to develop community engagement strategies and integrate them with overall marketing initiatives.
Qualifications and Requirements
  • Education: Bachelor’s degree in Communications, Marketing, or a related field.
  • Experience: Minimum of 2 years of experience in community management, customer service, or a related role.
  • Skills:
    • Strong communication and interpersonal skills.
    • Ability to manage and de-escalate conflicts effectively.
    • Familiarity with various social media platforms and online community tools.
    • Strong organizational and multitasking abilities.
    • Ability to work independently and as part of a team.
  • Innovative Environment: Be part of a creative and forward-thinking team.
  • Remote Work: Enjoy the flexibility of working remotely from anywhere.
  • Career Growth: Opportunity to shape the creative function and grow with the company.
  • Diverse Projects: Work on a variety of projects for different clients across multiple industries.
  • Collaborative Culture: Join a supportive team that values creativity and innovation.

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